As a registered tax agent, we are bound by the Tax Agent Services Act 2009 and the Tax Agent Services (Code of Professional Conduct) Determination 2024. Section 45 of the Determination requires us to provide you – as a current or prospective client – with key information about your rights and obligations under taxation law and how to raise any concerns.
This information is published in accordance with Section 45(2) of the Determination and is provided to keep you informed and ensure compliance with the requirements under the Code. You can also refer to the Tax Practitioners Board (TPB) Information for clients factsheet.
1. Our Registration and the TPB Register
Tax Focus Pty Ltd is a registered tax agent with the Tax Practitioners Board (TPB).
Registered Name: Tax Focus Pty Ltd
TPB Registration Number: 18181007
The TPB maintains a public register of all registered tax agents and BAS agents. You can use this register to verify our registration details, view any conditions or sanctions, and confirm that we are legally permitted to provide tax agent services.
👉 Search the TPB register here: https://www.tpb.gov.au/public-register.
To search, enter our registration number (18181007) or business name (Tax Focus Pty Ltd) and follow the instructions to view our registration profile.
2. Internal Complaints Process
We are committed to delivering professional, ethical, and responsive service. If you are dissatisfied with any aspect of the tax services we have provided, we encourage you to raise your concerns directly with us.
You may contact your assigned accountant or reach out to our Managing Partner. We will acknowledge your complaint promptly and strive to resolve it fairly and efficiently.
All such matters will be referred to the Managing Partner, who will take all reasonable steps—within a reasonable timeframe—to achieve a fair and appropriate resolution.
3. Lodging a Complaint with the TPB
If you are dissatisfied with the outcome of our internal complaints process, or you believe we have breached the Code of Professional Conduct, you have the right to lodge a formal complaint with the Tax Practitioners Board (TPB).
The TPB can investigate complaints regarding:
- Breaches of professional obligations
- Unregistered or unlawful services
- Misconduct or unethical behaviour
How to lodge a complaint:
- Visit the TPB complaints page: 👉 https://www.tpb.gov.au/complaints
- Read the guidance to understand what the TPB can and cannot investigate.
- Complete the online complaint form with details of:
- The tax practitioner (us)
- The service or conduct you are concerned about
- Any steps you have taken to resolve the matter with us directly
- Relevant evidence or documentation
- Submit the form via the TPB website. You may be contacted for further information.
Complaints to the TPB are confidential, and you will receive an update once your complaint has been assessed.
4. Rights, responsibilities and obligations
4.1 Your Obligations as a Client
As a taxpayer, you have key responsibilities to both the Australian Taxation Office (ATO) and your tax practitioner.
It’s important that you:
- Provide truthful, complete and timely information to your tax practitioner
- Maintain accurate records and share them when requested
- Cooperate with your practitioner’s requests and meet deadlines
- Ensure you comply with your tax obligations and the law
Failure to meet your obligations may result in:
- Administrative penalties
- Interest charges
- Criminal prosecution (in serious cases)
- Debt recovery action by the ATO
4.2 Your Tax Practitioner’s Obligations
As a registered tax agent, Tax Focus Pty Ltd is bound by the Code of Professional Conduct and has legal and ethical obligations to:
- Act honestly, lawfully and in your best interests
- Uphold high professional standards and act with integrity
- Provide services competently and with reasonable care
- Manage conflicts of interest appropriately
- Keep your information confidential, unless legally required to disclose
- Accurately apply tax laws based on your actual circumstances
- Help you understand your rights and obligations under tax law
- Correct any false or misleading statements they are responsible for
- Work with you to correct any errors or omissions you have made
- Not obstruct the administration of tax laws
- Maintain proper internal records and documentation
- Account properly for money or property held in trust
- Notify the TPB or ATO in certain serious cases
- Keep you informed of key issues so you can make informed decisions
You can also refer to the Tax Practitioners Board (TPB) Information for clients factsheet.
5. TPB Client Factsheet
In accordance with our obligations, we also provide all clients (upon engagement or re-engagement) with a copy of the TPB’s official factsheet, which summarises general information for clients.
👉 Download the TPB Client Factsheet (PDF)
6. Reportable Events and Registration Conditions
In accordance with section 45 of the Code, we must disclose whether there are any reportable events or conditions affecting our registration.
At this time:
- There are no reportable matters or events to disclose.
- There are no conditions imposed on Tax Focus’s registration by the TPB.
Should any prescribed events or changes arise, Tax Focus will update this page and inform clients in the manner, form and timeframe required under the Code.
This page is published in accordance with Section 45(2)(a) of the Tax Agent Services (Code of Professional Conduct) Determination 2024.
